Reference

How lodibit Handles Your Personal Information

Your account data — from your mobile number to your GCash or Maya wallet details — is collected only for what we need to run your account, process withdrawals, and keep your sessions secure.

Data collected only for account useGCash, Maya, InstaPay details protectedYour right to access and delete dataPhilippines-relevant jurisdiction framingDirect contact path for privacy requests
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lodibit How lodibit Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Our Privacy Support Team

If you have a question about how your data is used, want to request a copy of what we hold, or need to update details linked to your GCash or Maya account, our support team is the right starting point. You can reach us through live chat from within your account, by email for written requests, or through the in-app help section on your mobile browser — whichever suits your situation.

Team online

Live Chat

Open the chat icon inside your account dashboard. Available during platform operating hours — fastest path for quick privacy questions or account-data queries.

Email Support

Send written privacy requests, including data-access or deletion requests, to our support email address listed in your account settings under Help.

In-App Help

From your mobile browser, tap the Help section in the account menu. You can submit a privacy ticket directly without switching between apps or windows.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at lodibit runs through several layers — from how we store your credentials to how long we keep transaction records tied to your GCash or InstaPay activity. These practices are built around keeping your account safe and your information accurate, not around collecting more than we need.

Encryption in Transit

All data exchanged between your device and our platform — including payment details for GCash and Maya — is protected using SSL encryption so it cannot be read in transit.

Cookie Use

We use session cookies to keep you logged in across pages and functional cookies to remember your display preferences. You can adjust cookie settings in your browser at any time.

Retention Policy

Account and transaction records are retained for as long as your account is active and for a period after closure as required under applicable regulations. You may request details on specific retention timelines via our support email.

Your Right to Request Changes

You can ask us to correct inaccurate data, request a copy of what we hold on your account, or ask for deletion — subject to any legal or contractual obligations we must fulfil first.

Your Privacy Rights at lodibit — Common Questions

These are the privacy questions we see most often from players in the Philippines — covering how your data is used, what rights you hold, and the steps to take if you want to access or remove your information.

We collect your name, mobile number, email, and the e-wallet reference you use — GCash, Maya, or InstaPay. We also record login activity and the device type you use to access the platform.

Your e-wallet details are shared only with the payment processors needed to complete your transaction. We do not sell or share your payment information with advertisers or unrelated third parties.

Yes. Send a written request to our support email listed in your account settings. We will verify your identity first, then provide a summary of the personal data tied to your account.

Submit a deletion request through live chat or our support email. Deletion may be partial if we are required by law to retain certain transaction records for a defined period after your account closes.

We use session and functional cookies. You can disable non-essential cookies through your browser settings at any time, though doing so may affect how some account features behave on mobile.

Transaction records — including InstaPay and GCash deposit history — are kept while your account is active and for a period after closure as required under applicable rules. Contact support for your specific timeline.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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