Reference

Understand the Rules Before You Play

Our legal terms set the conditions under which your lodibit account operates — covering how your data is used, what access depends on, and how disputes are handled. Availability depends on local law and is only extended to eligible players in the Philippines.

Account TermsPrivacy PolicyCookie ConditionsUser RightsGCash & Maya Wallet Policy
lodibit Understand the Rules Before You Play
HOW WE HANDLE THIS

Our Approach to Data, Cookies and Account Security

We operate account security and data handling as practical, day-to-day obligations — not just policy text. Here is what that looks like in practice across the areas that matter most to your account.

Data Handling and Retention We keep your account data — including GCash and Maya transaction logs — for the period required under applicable Philippine financial regulations. You can request access to your records at any time through support.
Cookies and Session Tracking We use cookies to keep your session active across devices, so switching from mobile browser to desktop does not log you out mid-session. You can manage cookie preferences in your account settings.
Account Security and Verification Every withdrawal — whether to GCash, Maya, or InstaPay — goes through an identity match against the details on your account. If details differ, the transaction is held pending verification, not rejected outright.
Requesting Changes to Your Record To update personal details, request data deletion, or flag a processing error, contact us via live chat or email with your registered mobile number. Changes tied to your GCash or Maya wallet require matching ID verification.
POLICY CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how your data is handled, want to request a copy of your records, or need to dispute a transaction tied to your GCash or Maya account, our support team is the right first stop. We handle policy-related queries through the same channels as general account support — live chat, email, and a Philippines-facing support line.

Live Chat Start a chat session directly from the site or mobile browser. For policy queries, select the Account or Legal topic when prompted so the right team picks it up.
Email Support Send your legal or data-related request to our support email. Include your registered mobile number and the nature of your query so we can route it correctly.
Account Help Centre The Help Centre inside your account covers common policy topics — cookie preferences, data access requests, and GCash or Maya transaction queries — before you need to escalate.

Common Questions About Our Legal Terms

These are the policy questions we hear most from Philippines players — around data rights, account access, and how legal conditions interact with your GCash or Maya wallet.

We collect your name, contact number, identity verification documents, and transaction records tied to your GCash, Maya, or InstaPay wallet. We do not collect more than is needed to run your account.

Yes. Contact our support team via live chat or email with your registered mobile number. We will provide a summary of the data tied to your account within the timeframe required under applicable data-protection rules.

We do not sell your data. We share information only with payment processors like GCash and Maya as needed to complete transactions, and with regulatory bodies where required by Philippine law.

Cookies keep your session state consistent across devices. If you log in on mobile and switch to desktop, your session carries over without forcing a fresh login, as long as cookies are not cleared between sessions.

Withdrawals are held — not rejected — pending verification. Contact support with matching identity documents to clear the hold. This protects your account from unauthorised cash-out attempts.

Access depends on local law and is available only to eligible players in regions where our service is permitted. We do not extend access where local regulations restrict online account-based wagering.

Send a deletion request through our support email or live chat. Include your registered mobile number. Deletion of wallet-linked transaction records may be subject to minimum retention requirements under applicable financial regulation.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.